Privacy Policy.

Who we are

Plated Properly is a chef-led meal prep and catering kitchen in Orlando, FL. This policy explains what information we collect when you use platedproperly.com, our app, or order from us, how we use it, and the choices you have. Questions go to hello@platedproperly.com.

What we collect

Things you give us.

• Your name, email address and phone number.
• Your delivery address and any delivery notes (gate codes, where to leave the bag).
• Your plan, the meals you pick, and your order and delivery history.
• Dietary preferences and allergies you tell us about (more on this below).
• Messages you send us, catering and office-lunch inquiries, and reviews you write.
• Referral codes, gift cards and rewards points tied to your account.

Payment details. Payments are processed by Stripe. Your card number goes straight to Stripe — we never see or store it. We keep a record of what you paid and when.

Things collected automatically.

• Basic usage information — pages visited, the site that sent you, device and browser type, and an approximate location (city level) — through Google Analytics.
• Standard server logs (such as IP address and request times) kept by our hosting provider for security.

How we use it

• To cook, pack and deliver your meals, and to bill your plan.
• To run your account — signing you in, showing your orders, letting you skip, pause or change your plan.
• To send you emails about your orders, deliveries, billing and account.
• To answer your questions and handle catering and office-lunch requests.
• To run our referral, gift card and rewards programs.
• To understand which pages and menus people use, so we can improve them.
• To prevent fraud and keep the site secure, and to meet legal and tax obligations.

Dietary and allergy information

If you tell us about dietary needs or allergies, we use that only to build your box and to flag your order for our kitchen team. We don't use it for marketing and we don't share it outside the people who prepare and deliver your food. Please note that our kitchen handles common allergens and we can't guarantee a meal is free of cross-contact — always tell us about serious allergies directly.

Who we share it with

We don't sell your personal information, and we don't share it with anyone for their own advertising. We share it only with the service providers that help us run Plated Properly, and only what they need:

• Stripe — payment processing and billing.
• Supabase — our database and account sign-in.
• Resend — sending our emails.
• Vercel — hosting the website and app.
• Google Analytics — website usage statistics.
• Our kitchen and delivery team — your name, address, phone, delivery notes and dietary flags.

If you write a review, we may publish it on our site with the name and area you gave us. We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a sale or transfer of the business.

Cookies and similar technology

We keep this to a minimum:

• Sign-in cookies keep you logged in to your account.
• A cart cookie (30 days) and your browser's local storage remember what's in your box.
• A referral cookie (30 days) remembers a friend's referral link so they get credit.
• Google Analytics cookies help us count visits. You can opt out with Google's browser add-on, and Google explains how it uses this data.

We don't use advertising or retargeting cookies. You can block or clear cookies in your browser, but sign-in and checkout need them to work.

Emails

We email you about your orders, deliveries, billing and account — those are part of the service. We may also send occasional emails such as a reminder about an unfinished order, a request to review a delivery, or news about our menu. You can ask us to stop the optional ones at any time by replying to any email or writing to hello@platedproperly.com.

How long we keep it

We keep your account information while your account is open. Order and payment records are kept as long as we need them for accounting, tax and legal purposes. If you ask us to delete your account, we'll delete or anonymize your information except where we're required to keep it.

Keeping it safe

Your information is stored with established providers, sent over encrypted connections, and only our team can access it. No system is perfectly secure, but we take reasonable steps to protect what you share with us.

Your choices

You can see and update most of your details in your account. You can also ask us to send you a copy of your information, correct it, or delete it by emailing hello@platedproperly.com. We'll confirm it's you, then respond within 30 days.

Children

Our service is for adults. We don't knowingly collect information from children under 13. If you believe a child has given us information, contact us and we'll delete it.

Changes to this policy

If we change this policy we'll update the date at the top of this page, and for significant changes we'll let account holders know by email.

Contact us

Plated Properly, Orlando, FL
Email: hello@platedproperly.com
Phone: (321) 663-6902